Decide a legal service request

#Page purpose

Make a reasoned approval, revision or rejection decision on one Legal Service Desk request.

#Before you start

• Sign in as assigned legal request approvers and managers and confirm WatheeqTech shows /lex/approvals/requests/[id]; hidden controls indicate that your account lacks the required permission.
• Open the record from its owning register or a trusted notification so you begin with the correct tenant, record identifier and current lifecycle state.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Verify the record and state

   Review the request details, requester, department, priority, SLA, description, attachments and completed lifecycle checks.

2. 2
   Complete the permitted action

   Enter decision comments and choose only the action permitted by the active approval task and your delegated authority.

3. 3
   Confirm the transition

   Confirm the lifecycle records the decision, or transfer the pending task to another eligible manager when policy allows it.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.