Configure the Legal Service Desk

#Before you begin

• Use a legal administrator account with Service Catalog permissions
• Confirm the request type and owning legal team
• Prepare English and Arabic names and descriptions
• Confirm the official working calendar, Ramadan hours and holidays
• Identify any requester or provider approval requirement

#Create a service

1. 1
   Open the catalog

   Go to WatheeqTech → Admin → Service Catalog and select New Service.

2. 2
   Describe the service

   Enter a stable code, request type, bilingual name, bilingual description and supported intake channel.

3. 3
   Set availability

   Choose the eligible audience and add department, entity or role rules when the service is restricted.

4. 4
   Configure governance

   Enable requester approval, provider approval or both as required by the operating model.

5. 5
   Set SLA targets

   Configure acknowledgement and completion targets against the active working calendar.

6. 6
   Activate and test

   Save the service, activate it, and confirm it appears for an eligible requester but not an ineligible user.

#Validation checklist

• The service is active and accepts the intended channel
• Eligibility rules match the target organization units
• Urgent requests require a justification
• SLA calculations honor weekends, holidays and Ramadan hours
• Approval requirements have a matching active policy
• A test requester can complete every required field and attachment