Manage SLA working calendars

#Page purpose

Define working-hour profiles, default-calendar behavior, holidays and Ramadan periods used by legal SLA clocks.

#Before you start

• Sign in as legal administrators and confirm WatheeqTech shows /lex/admin/working-calendars; hidden controls indicate that your account lacks the required permission.
• Prepare the approved bilingual values, policy decision or connector details before opening a form; do not use production records as test data.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Assess the current configuration

   Review the calendar list and resolve any warning that the tenant has zero or multiple defaults before changing working time.

2. 2
   Make the governed change

   Create or edit the calendar’s timezone, working-hour profile and Ramadan dates, then maintain holiday exceptions from its row action.

3. 3
   Validate the configuration

   Set exactly one default calendar and verify its working hours and holiday count in the list before relying on new SLA due dates.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Check dependent services, roles, records and policies before deleting, deactivating or changing precedence.
• Use preview, evaluator, conflict-check or test controls when the page provides them, and verify the audit result after saving.