Operate a legal request

#Page purpose

Track one request from draft through approval, fulfilment and delivery confirmation.

#Before you start

• Sign in as requester, provider, approver and legal operations and confirm WatheeqTech shows /lex/service-desk/[id]; hidden controls indicate that your account lacks the required permission.
• Open the record from its owning register or a trusted notification so you begin with the correct tenant, record identifier and current lifecycle state.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Verify the record and state

   Review status, SLA, requirements, assignments, approval and timeline.

2. 2
   Complete the permitted action

   Complete the next permitted submit, approve, route, fulfil or confirm action.

3. 3
   Confirm the transition

   Record notes and evidence before transitioning the request.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.