Manage approval escalations

#Page purpose

Triage overdue or at-risk approval work and coordinate the next governed escalation action.

#Before you start

• Sign in as approval managers and legal operations leaders and confirm WatheeqTech shows /lex/approvals/escalations; hidden controls indicate that your account lacks the required permission.
• Know the organization scope, status and urgency of the work you need to find before applying filters or saved views.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Prioritize the work

   Filter the escalation queue by level, age, owner, service and SLA state before selecting the highest-impact unresolved item.

2. 2
   Process the right item

   Open the source request and confirm its evidence, current assignee and escalation history before changing ownership or level.

3. 3
   Clear the queue safely

   Record the permitted escalation action and verify the queue, source timeline and next responsible actor all reflect the result.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.