Audit SLA escalation coverage

#Page purpose

Find timing-order and recipient-coverage gaps across active SLA targets and the organization hierarchy.

#Before you start

• Sign in as legal operations and organization administrators and confirm WatheeqTech shows /lex/admin/escalations; hidden controls indicate that your account lacks the required permission.
• Confirm the reporting scope and source-data freshness before interpreting a KPI, score or derived portfolio value.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Establish the scope

   Review the active-target, ordered-ladder, recipient-coverage and open-gap indicators to identify the weakest escalation configuration.

2. 2
   Interpret the evidence

   Use the SLA timing matrix and L1–L3 chain preview to locate an out-of-order offset or missing inherited role holder.

3. 3
   Act on the finding

   Open SLA Targets to correct timing or Organization Registry to assign the missing role, then return and confirm the gap count falls.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Treat dashboard and derived Entity 360 values as decision support; verify material conclusions against the linked source record.
• Correct data in the owning legal record rather than editing an aggregate or exporting an ungoverned copy.