Resolve integration conflicts

#Page purpose

Decide how one connector should handle records that automatic reconciliation could not settle.

#Before you start

• Sign in as integration administrators and data owners and confirm WatheeqTech shows /lex/admin/integrations/[id]/conflicts; hidden controls indicate that your account lacks the required permission.
• Open the record from its owning register or a trusted notification so you begin with the correct tenant, record identifier and current lifecycle state.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Verify the record and state

   Filter Open conflicts and compare the WatheeqTech value, provider value and connector-suggested resolution for each field.

2. 2
   Complete the permitted action

   Choose Merge, Override or Ignore for one conflict, or apply a carefully scoped bulk resolution when the same decision is valid for every selected row.

3. 3
   Confirm the transition

   Confirm the conflict status changes to Resolved and review the next synchronization run to ensure the same mapping problem does not recur.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.