Diagnose connector synchronization

#Page purpose

Review one connector’s sync-run ledger, reconciliation results and session connection-test receipts.

#Before you start

• Sign in as integration administrators and support and confirm WatheeqTech shows /lex/admin/integrations/[id]/logs; hidden controls indicate that your account lacks the required permission.
• Open the record from its owning register or a trusted notification so you begin with the correct tenant, record identifier and current lifecycle state.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Verify the record and state

   Read total, succeeded, partial, failed and last-run indicators, then open the relevant sync-run row instead of assuming an unavailable ledger means zero runs.

2. 2
   Complete the permitted action

   Inspect reconciliation differences and connection-test receipts; use Sync preview to review the delta before a permitted operator confirms a new run.

3. 3
   Confirm the transition

   Refresh the ledger and verify the resulting run status and reconciliation counts, retaining its identifier when escalation to provider support is required.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.