Operate the Legal Service Desk

#Page purpose

Submit, triage and track legal services under configured SLA and approval rules.

#Before you start

• Sign in as requesters, providers and legal operations and confirm WatheeqTech shows /lex/service-desk; hidden controls indicate that your account lacks the required permission.
• Know the organization scope, status and urgency of the work you need to find before applying filters or saved views.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Prioritize the work

   Use saved views to find drafts, approvals, routed work, SLA risk and delivery.

2. 2
   Process the right item

   Open a request to complete the next permitted action.

3. 3
   Clear the queue safely

   Keep decisions and information exchanges on the governed request timeline.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.