Submit and track a legal request
Raise a governed request, pass approval, follow SLA status and confirm delivery.
Last updated July 20, 2026 · 6 min read#Submit a request
- 1Start the request
Go to WatheeqTech → Service Desk and select New Legal Request.
- 2Choose a service
Select one of the services available to your role, department and organization entity.
- 3Describe the need
Enter the title, description, priority, department and beneficiary entity requested by the service.
- 4Supply evidence
Complete service-specific requirements and upload allowed supporting documents.
- 5Justify urgency
When Urgent is selected, enter a specific business or legal deadline justification.
- 6Submit
Review the summary and submit. WatheeqTech starts the configured requester approval or routes the request directly.
#Approval and routing
If approval is required, the request enters Pending Requester Approval or Pending Provider Approval. The matching policy creates tasks for the configured roles or users. After approval, routing assigns the legal provider and starts fulfilment and SLA tracking.
| Status | Meaning | What to do |
|---|---|---|
| Draft | Not yet submitted | Complete requirements and submit |
| Pending approval | A governed decision is outstanding | Monitor the approval task; do not resubmit |
| Routed / In progress | Legal owns the work | Follow activity and respond to information requests |
| Delivered | Legal supplied the outcome | Review and confirm delivery |
| Returned / Rejected | Revision or closure is required | Read the decision notes before acting |
#Track SLA and delivery
- The request timeline records submission, approval, routing and delivery events
- SLA clocks use the official working calendar rather than elapsed clock time
- Escalation levels surface before and after breach
- Notifications link back to the governed request record
- Delivery confirmation closes the requester-to-provider loop