Use Service Desk notifications and preferences

#Page purpose

Read personal request notifications and control category-by-channel delivery preferences.

#Before you start

• Sign in as all legal service desk users and confirm WatheeqTech shows /lex/service-desk/notifications; hidden controls indicate that your account lacks the required permission.
• Know the organization scope, status and urgency of the work you need to find before applying filters or saved views.
• Collect the reason, authority and supporting evidence required for any governed decision or state transition.

#How to use this page

1. 1
   Prioritize the work

   Open the Inbox tab, review unread counts and follow an actionable notification to its source request before marking it read.

2. 2
   Process the right item

   Use Mark all read only after checking the queue, then open Preferences to review request, case, hearing, judgment, contract and general categories.

3. 3
   Clear the queue safely

   Toggle only the channels you want to opt out of or restore, and confirm the switch remains in the expected state after the subscription saves.

#Governance and expected result

• Operate only within the tenant, role and record visibility granted to you.
• Record the decision, reason and supporting evidence before completing a governed action.
• Use the page action for the transition rather than changing source data or maintaining a parallel offline status.
• Verify the resulting status, owner, timeline, version or audit event before leaving the page.