Legal Service Desk
Every legal request enters through one governed front door — captured, classified, prioritised and clocked against a service-level target from the first minute.
Direct in-platform request submissionLive
Employees and managers raise any legal request through a guided workspace that captures the mechanism, service type and beneficiary entity automatically, so nothing is misfiled.
Email-to-case intakeConfigurable
Dedicated legal mailboxes turn inbound emails into tracked requests automatically, resolving the owning entity and request type from the address while filtering duplicates.
Automatic classification and routingLive
Every incoming request is classified by mechanism, service type and beneficiary entity, then routed to the correct legal team so work starts without manual triage.
Eight-service legal service catalogLive
A ready-to-use catalog of eight core legal services — consultation, contract review, preliminary study, litigation study, enforcement request, violation study, field inspection and power-of-attorney issuance — each with its own metadata and rules.
Admin-managed service catalogConfigurable
The Legal Director can add, modify or retire any legal service directly, tailoring the catalog to operational needs with no code change or vendor request.
Per-service eligibility rulesConfigurable
Each service can be restricted to who may request it — all staff, department managers, or the delegation-of-authority matrix — with eligibility enforced at the moment of submission.
Requester and provider approval gatesConfigurable
Services that need sign-off pass through a two-stage requester-then-provider approval chain aligned to the delegation-of-authority, so the right business and legal authorities approve before execution.
Urgent / Normal priority tiersLive
Every request carries an Urgent or Normal priority that drives its service-level clock, keeping critical matters visibly prioritised across the queue.
Urgent-justification controlLive
Marking a request Urgent requires a documented operational or regulatory justification, blocking urgency that stems only from a requester's own delay or poor planning.
Provider priority re-classificationLive
The legal service provider can review and re-classify a request's priority based on its actual impact, with every change captured in the audit trail.
Per-service SLA turnaround targetsLive
Turnaround targets are set per service and per priority in working days, giving each service its own committed delivery window and a basis for compliance reporting.
Acknowledgement SLAsLive
Receipt of every request is confirmed automatically within its window — one working day for Normal and four working hours for Urgent — so requesters always know their matter is in hand.
Service-to-channel mappingConfigurable
Each legal service is mapped to its approved intake email and in-platform channel, ensuring requests always arrive through the correct, governed route.
Automatic escalation on SLA breachLive
When a request exceeds its defined execution time, escalation fires automatically via a continuous background monitor, surfacing breaches to management without anyone watching the clock.
Three-level escalation ladderConfigurable
Overdue requests climb a defined ladder — the section supervisor at +2 working days, the department manager at +4, and the shared-services unit manager at +6 — with each escalation emailed and logged.
Live SLA operations boardLive
A real-time board shows every request's clock, remaining time, escalation level and breach-imminent flags, giving legal operations a single view to manage the queue proactively.
Official working-calendar administrationLive
Administrators manage the official working days and hours that drive every SLA and KPI calculation, so service-level math reflects how the organisation actually operates.
Ramadan hours and holiday configurationLive
Configure year-round hours, reduced Ramadan hours, weekly rest days, and official and religious holidays, so deadlines never fall due on a non-working day.
Working-day SLA calculation engineLive
All durations and deadlines are computed strictly on approved working days and hours, giving accurate, defensible turnaround figures that skip weekends and holidays automatically.
See this in your own environment
Every legal request enters through one governed front door — captured, classified, prioritised and clocked against a service-level target from the first minute.